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Frequently asked questions

How does pricing work?

Like most window cleaners in the valley, we price by the pane, screen, etc. There's no other property like yours. And even though we cleaned your neighbor's house, we don't assume that you also need hard water removal, or your screens need repaired. Some companies charge by the square feet of your home, but frankly, we don't like the idea of you being charged for somebody else's square footage. To make work, companies have to pad the price so they don't eat losses on, say, a small house with a lot of glass. We're not about that. Call us out for a free, 15-minute bid! We can see what we need to see from the outside of the house, and you can tell us what you'd like done. Or, use our calculator to estimate your job!



Do you clean tracks and window sills?

Yep, we clean the exposed tracks and window sills every time - free of charge. What's an "exposed track" you ask? We break tracks up into two sections: Exposed and Hidden. The exposed track is the part you can always see when the window is shut (usually the left side of a horizontal slider). The exposed track collects a lot of dust and gunk, and since it will get wet while cleaning your window, we cleanup after ourselves with no charge to you. I can't stand to leave a house any dirtier than we found it. The hidden tracks are the part that is normally "hidden" (ahhhh) by the window. When you open the window, you'll usually find aaallll sorts of dirt, bugs, etc. that have been hiding since the last cleaning. We vacuum out large debris, soak the track, and then clean it out with a microfiber towel and small tools.



Do you wash screens?

We do! Check out creosoteaz.com/services/screens to see the process.



What do you use for cleaning?

We use only safe and non-toxic products (because we have allergies, and we wouldn't bring poison into your home). For most cleaning projects, we use 7th Generation dish soap. For hard water removal, you'll find us using good ol' white vinegar.



Why won't Windex cut it?

Well, first of all...Windex is entirely comprised of chemicals (including ammonia). That's a hard pass from us right there. Secondly, it's so hot that the spray evaporates almost before you can wipe it off the window. Good luck getting that streak-free. And if you do get it streak free, give things a few weeks before dust collects and you start to see streaks again. We can't even with that right now.



Do you offer discounts?

As a matter of fact, we do! Our repeat cleaning discounts could save you up to 40%. Basically, it's progressively easier to clean a house every six months, or every quarter, than waiting a full year for the dust and mud to compile. We love our customers, and we would like to pass those savings on to you. We always appreciate your repeat trust and business. Bi-annual: 10% off Quarterly: 20% off Monthly: 30% off Weekly: 40% off



Are you insured?

Yep, we're fully covered. A lot of fly-by-nighters will skip this step to make a quick buck. But we're here to stay, and we're gonna do it right.



Can you do high-rise?

We're keeping Andy close-ish to the ground these days, so we're only insured for 2-story buildings. We have some good friends in the industry that take care of high rise window cleaning, though! If you're looking for someone, let us know.



Do you clean commercial buildings?

We do have a few commercial accounts with clients who appreciate our attention to detail and communication prowess. If you have a commercial building, give us a call! 480.861.2820



Can you remove hard water?

As long as your hard water stains haven't corroded the glass, we can typically remove them with a little vinegar and a lot of elbow grease. Let us know if you have hard water spots during our bid – we'll keep an eye out for them as well.



Do you offer power washing?

We do not offer power washing at this time, but we do work with others in the industry that do an awesome job. If you need a recommendation, let us know.



Extra Info

Logistics & Such

Payments Accepted

We make payment as easy as possible for you – while we love checks, we personally haven't written one in years. So we gratefully accept cash, checks, credit cards, Zelle, Venmo, and CashApp.

Cancellation Policy

We go by handshake deals, and if we agree to be there...we'll be there. If not, we'll let you know with as much advanced notice as possible. And, of course, we appreciate the same courtesy. 

Get-There-Guarantee

We know your time is valuable. We'll be on-site, on-time for your cleaning, or it's an automatic 25% off your invoice. We also promise not to disappear on you randomly after a few years. We're in this for the long haul.