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Frequently asked questions
How does pricing work?
Like most window cleaners in the valley, we price by the pane, screen, etc. There's no other property like yours. And even though we cleaned your neighbor's house, we don't assume that you also need hard water removal, or your screens need repaired.
Do you clean tracks and window sills?
Yep, we clean the exposed tracks and window sills every time - free of charge. What's an "exposed track" you ask? We break tracks up into two sections: Exposed and Hidden.
Do you wash screens?
We do! Check out creosoteaz.com/services/screens to see the process.
What do you use for cleaning?
We use only safe and non-toxic products (because we have allergies, and we wouldn't bring poison into your home). For most cleaning projects, we use 7th Generation dish soap. For hard water removal, you'll find us using good ol' white vinegar.
Why won't Windex cut it?
Well, first of all...Windex is entirely comprised of chemicals (including ammonia). That's a hard pass from us right there.
Do you offer discounts?
As a matter of fact, we do!
Are you insured?
Yep, we're fully covered. A lot of fly-by-nighters will skip this step to make a quick buck. But we're here to stay, and we're gonna do it right.
Can you do high-rise?
We're keeping Andy close-ish to the ground these days, so we're only insured for 2-story buildings. We have some good friends in the industry that take care of high rise window cleaning, though! If you're looking for someone, let us know.
Do you clean commercial buildings?
We do have a few commercial accounts with clients who appreciate our attention to detail and communication prowess. If you have a commercial building, give us a call! 480.861.2820
Can you remove hard water?
As long as your hard water stains haven't corroded the glass, we can typically remove them with a little vinegar and a lot of elbow grease. Let us know if you have hard water spots during our bid – we'll keep an eye out for them as well.
Do you offer power washing?
We do not offer power washing at this time, but we do work with others in the industry that do an awesome job. If you need a recommendation, let us know.
Logistics & Such
We make payment as easy as possible for you – while we love checks, we personally haven't written one in years. So we gratefully accept cash, checks, credit cards, Zelle, Venmo, and CashApp.
We go by handshake deals, and if we agree to be there...we'll be there. If not, we'll let you know with as much advanced notice as possible. And, of course, we appreciate the same courtesy.
We know your time is valuable. We'll be on-site, on-time for your cleaning, or it's an automatic 25% off your invoice. We also promise not to disappear on you randomly after a few years. We're in this for the long haul.